![]() ![]() Starbucks’ employees always address their customers by name when greeting them, calling their drink or thanking them for their visit, in order to set the premises for a long-lasting relationship built on recognition – considered to be the foundation for a great customer service. Take the example of Starbucks who is one of the top brands enjoying a high NPS score and with billions in revenue. A friendlier approach that doesn’t feel forced humanizes the consumer-business interaction. One of the best ways to offer a more personal customer experience is using the customer’s name when talking with them – in person, over the phone, through email, or when coming up with customer surveys. Moreover, customer experience has an increasing impact on customer satisfaction, given that it was bound to overtake price and product as the main brand differentiator by 2020 – meaning it’s best to start focusing on offering amazing experiences to your clients. A Wunderman study reveals that around 79% of consumers prefer to only do business with a brand that shows it actually cares about them. Unique customer experiences are a key element of getting people to trust your brand and buy from you. We’ve also added some quick links on the left in case you’re in a hurry and want to jump to a specific section. ![]() Well, we’ve put together this thorough list of 19 great customer service tips showing how to improve your customer satisfaction levels and boost loyalty. A low satisfaction level means your customer retention and loyalty levels will likely be low too, and it’s also a sign of bad customer service – a huge problem that costs businesses up to $62 billion per year! Customer satisfaction has a huge impact on your business’ success. ![]()
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